Return & Exchange Policy
Return & Exchange Policy
At The Budgy Store, we want to ensure you’re completely satisfied with your purchase. We offer a 7-day return and exchange or refund policy under the following conditions:
Eligibility for Return or Exchange:
- Damaged Product: If you receive a product that is damaged.
-
Wrong Product: If the product delivered is not what you ordered.
if refund is approved , the amount will be reimbursed into original payment method within 5- 7 days
Important:
- Unboxing Video Required: To be eligible for a return or exchange, you must provide an unboxing video of the product. This is essential for us to process your request. Without this video, returns or exchanges cannot be processed.
Steps to Return or Exchange:
- Record an unboxing video showing the product and packaging.
- Contact our customer support within 7 days of receiving your order.
- Provide the unboxing video along with details of the issue (damaged or incorrect product).
Please Note:
- Returns or exchanges will only be processed if the product is damaged or incorrect.
- Products must be returned in their original condition and packaging.
- Shipping costs for returns or exchanges are the customer’s responsibility.
For any queries or to initiate a return or exchange, please contact our support team at 📩kenilimpex@gmail.com